Shipping policy

 

Shipping Policy for Keto Chow New Zealand and Australia

At Keto Chow New Zealand and Australia, we are committed to providing you with a seamless shopping experience, including fast and reliable shipping options for all orders placed on our store. Below are the details regarding our shipping policy.

1. Shipping Methods and Delivery Times (New Zealand)

All parcels within New Zealand are shipped using NZ Post.

Standard Shipping (NZ Post - Small and Lightweight Items)

  • Price: Shipping costs will be calculated at checkout (for small, lightweight items)
  • Delivery Time: 1 to 3 working days
  • Tracking: Available for all orders
  • Service Details: This option is ideal for smaller parcels shipped via New Zealand Post. It is an affordable and reliable option for lightweight orders within New Zealand.

Please Note: Delivery times are estimates and may vary due to unforeseen circumstances, including weather conditions or postal delays.

2. Shipping Methods and Delivery Times (Australia)

We currently ship to Australia via NZ Post or DHL Express, depending on your choice at checkout.

Standard Shipping (NZ Post - Small and Lightweight Items)

  • Price: Shipping costs will be calculated at checkout
  • Delivery Time: 3 to 7 working days (based on NZ Post's delivery targets)
  • Tracking: Available for all orders
  • Service Details: This option is ideal for small, lightweight parcels to Australia. NZ Post is a reliable and affordable option for international shipments.

Express Shipping (DHL Express)

  • Price: Shipping costs will be calculated at checkout
  • Delivery Time: 3 to 4 working days
  • Tracking: Available for all orders
  • Service Details: For faster, more reliable delivery, DHL Express offers an expedited service with a delivery time target of 3 to 4 working days to Australia. This option is best for customers who need their orders delivered quickly.

Please Note: Delivery times are estimates and may vary due to unforeseen circumstances, including weather conditions or postal delays.

3. Order Processing

  • Processing Time: Orders typically process within 1-2 business days. During high-demand periods (e.g., holidays), processing may take longer.
  • Order Confirmation: You will receive an email confirming your order and another email once your order has shipped with tracking information.

4. Shipping Restrictions

  • P.O. Boxes: We are unable to ship to P.O. Boxes for Express Courier orders. Please provide a physical address for faster delivery.
  • International Orders: At this time, we only ship within New Zealand and Australia.

5. Shipping Costs

Shipping costs will be calculated at checkout based on your selected shipping method and delivery address. You will be able to review the shipping cost before confirming your order.

6. Customs, Duties, and Taxes

For customers in Australia, please be aware that customs duties and taxes may apply upon arrival of your package. These fees are the responsibility of the recipient.

7. Lost or Damaged Items

If your order is lost or damaged during transit, please contact us immediately at shop@ketochow.co.nz. We will work with the shipping carrier to resolve the issue and ensure you receive your products as quickly as possible.

8. Contact Us

If you have any questions or concerns regarding shipping, please don't hesitate to reach out to our customer service team at shop@ketochow.co.nz. We are here to help!

Thank you for shopping with Keto Chow New Zealand and Australia. We strive to deliver high-quality products and exceptional service with every order!